Powerful Features

Everything you need to manage IT services efficiently and deliver exceptional support

🔄

Custom Workflows

Design and automate complex workflows tailored to your organization's needs.

  • Visual workflow designer
  • Conditional logic and branching
  • Automated task routing
  • Multi-step approval processes
📊

Status Flows

Create custom or use basic status flows to track service requests through their lifecycle.

  • Custom status definitions
  • Basic status templates
  • Status transition rules
  • Visual status tracking
👥

Approval Groups

Manage approval workflows with flexible group configurations and routing.

  • Multi-level approvals
  • Group-based routing
  • Approval delegation
  • Automated notifications
📧

Notification Templates

Create professional email and SMS templates for consistent communication.

  • Email templates
  • SMS notifications
  • Dynamic content insertion
  • Template versioning
📝

Custom Forms

Build dynamic forms with drag-and-drop designer for data collection.

  • Visual form builder
  • Conditional fields
  • Multiple field types
  • Form validation rules
📚

Knowledge Base & Help Desk

Author structured articles, organise them in a sortable category tree with versioning, and publish a customer-facing help desk so end users find answers before opening a ticket.

  • Rich article editor and attachments
  • Form templates for consistent article fields
  • Category tree: sections, order, and version history
  • Help desk / help center for readers (self-service)
🏢

Customer Management

Comprehensive customer and user management with detailed profiles.

  • Customer profiles
  • Contact management
  • Service history tracking
  • Customer portal access
📚

Shared Field Library

Reusable field definitions for consistent data collection across forms.

  • Centralized field library
  • Field standardization
  • Reusable components
  • Version control
🤝

Teams Management

Organize users into teams for efficient collaboration and assignment.

  • Team hierarchies
  • Team-based assignments
  • Workload distribution
  • Team performance metrics
🔐

Roles & Permissions

Granular access control with role-based permissions management.

  • Custom role definitions
  • Granular permissions
  • Role inheritance
  • Access audit trails