Consistent classification
Impact, urgency, and a priority matrix mean the same incident language across shifts and teams.
What you get in Incident Management
Guides: what is incident management · how ISMSVision helps · module pricing.
Incident register
Create and maintain incidents with title, description, service affected, owner, and major flag.
- Searchable register
- Status and priority on every record
- Resolution notes for closure
Impact, urgency & matrix
Configure classification lists and map impact × urgency to priority with colours.
- Configurable dictionaries
- Priority matrix for consistency
Statuses & enablement
Define lifecycle statuses and turn on reporting for Service Desk users and portals.
- Active / inactive status options
- Intake form selection
Outcomes that matter
Audit-ready incident evidence
Show how incidents were classified, owned, and closed—not a folder of emails.
Shared playbook language
Matrix-driven priority reduces “is this a P1?” debates mid-incident.
Bundled with Risk
Included with Risk Management— see pricing.
Try it
Start a trial on your terms.
Make the incident register the system of record
Review module pricing, then start a trial—or read our incident management guides on the blog.
View module pricing Start free trialFrequently asked questions
Is this a security incident register or a full ITIL service desk?
ISMSVision Incident Management centres on the information security incident register—classification, priority, status, ownership, and evidence—while optionally enabling Report Incident intake through Service Management when you use that module.
Can we configure impact, urgency, and priority?
Yes. Define impacts, urgencies, priorities (with colours), statuses, and the impact × urgency priority matrix so classification stays consistent across the organisation.
How does Incident Management relate to Risk Management pricing?
Incident Management is included with the Risk Management entitlement. Service Desk intake uses your Service Management configuration when that module is enabled. See module pricing for current rates.