Terms of Use

Effective date: 22 April 2026. We may update these Terms; the date at the top will change when we do. Material changes may be notified by email or in-product notice where appropriate.

1. Definitions

“We”, “us”, “our” means the operator of the ISMSVision service and website (referred to as “ISMSVision”). “You”, “your” means the person or organisation using the service. “Service” means the ISMSVision web application, related APIs we make available to you, and the public marketing website at our domain(s), excluding third-party sites we link to.

2. The Service

We provide a modular software platform (for example service management, knowledge, document management, supplier management, and risk management capabilities) as described on our website from time to time. We do not guarantee that any particular module, feature, or integration will remain available, or that the Service will meet your regulatory, contractual, or internal policies unless we have agreed that in a separate written agreement.

2.1 Changes

We may modify, suspend, or discontinue parts of the Service for operational, legal, security, or product reasons. Where reasonably practicable we will give advance notice of changes that materially reduce functionality for paying customers; trial and beta access may change with shorter or no notice.

2.2 Accounts and eligibility

You must provide accurate registration information and keep it current. You are responsible for all activity under your accounts and for safeguarding passwords and authentication factors. You must notify us promptly of unauthorised use.

3. Trials, access, and fees

We may offer trials or beta access on terms shown at signup or on our pricing pages. Unless otherwise agreed in writing, fees, billing cycles, and taxes for paid subscriptions are as stated when you order. Failure to pay may result in suspension or termination of access. No refunds are implied unless required by law or expressly stated at purchase.

4. Acceptable use

You must not:

• use the Service in breach of applicable law or regulation, or in connection with unlawful, harmful, or fraudulent activity;
• probe, scan, or test the vulnerability of the Service, or bypass security or access controls, except as part of an authorised engagement we approve in writing;
• attempt to reverse engineer, decompile, or discover source code of the Service except where such restriction is prohibited by law;
• overload or disrupt the Service (for example by automated means that unreasonably impair performance);
• upload malware or content you do not have rights to use, or that infringes third-party intellectual property or privacy rights;
• use the Service to send unsolicited bulk communications in violation of anti-spam laws.

We may investigate suspected abuse and cooperate with law enforcement. We may suspend or terminate access for breach of this section.

5. Your content and data

You retain rights to content and data you submit to the Service (“Customer Data”). You grant us a non-exclusive licence to host, process, transmit, and display Customer Data only to provide and improve the Service, secure it, and comply with law. You are responsible for the legality of Customer Data and for obtaining consents and rights needed from your users and third parties.

Processing of personal data is described in our Privacy Policy, which forms part of your understanding of how we handle personal data when we act as a processor or controller as described there.

6. Our intellectual property

We and our licensors own the Service, software, branding, and documentation. Except for the limited rights expressly granted to you to use the Service in accordance with these Terms, no rights are granted. You must not remove proprietary notices or copy our materials except as allowed by law or with our written consent.

7. Third-party services

The Service may interoperate with or link to third-party services (including hosting and communications providers). Those services are governed by their own terms. We are not responsible for third-party services we do not control.

8. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available”. We disclaim all warranties and conditions, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

9. Limitation of liability

Nothing in these Terms limits liability that cannot be limited under applicable law (including death or personal injury caused by negligence, or fraud). Subject to that:

• we are not liable for any indirect, consequential, special, punitive, or incidental loss or damage, or for loss of profits, revenue, goodwill, data, or business opportunities; and
• our total aggregate liability arising out of or relating to the Service or these Terms in any twelve-month period is limited to the greater of (a) the fees you paid us for the Service in that period, or (b) one hundred British pounds (£100), if you did not pay fees (for example during a free trial).

You acknowledge that the limitations in this section are reasonable given that the Service is provided during ongoing development and may be offered without charge during trials.

10. Indemnity

You will defend and indemnify us against claims, damages, losses, and costs (including reasonable legal fees) arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of law or third-party rights, except to the extent caused by our breach of these Terms or gross negligence.

11. Suspension and termination

We may suspend access immediately if we reasonably believe there is a security risk, abuse, or breach of these Terms. You may stop using the Service at any time. On termination, your right to access ends. We may delete Customer Data after a reasonable period in line with our Privacy Policy and backup cycles, unless we are required to retain it longer by law.

12. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts where mandatory consumer law allows.

13. General

If any provision is invalid, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms together with the Privacy Policy and any order or written addendum you sign with us constitute the entire agreement regarding the Service.

14. Contact