Modular Licensing
Start with Service Management for ITSM, upgrade to Pro for knowledge, or license ISMS Pro for the full governance workspace—see bundle pricing.
Licensed modules and bundles
Feature summaries below—each product page goes deeper. Bundles are described on pricing (Service Management Basic, Pro, and ISMS Pro).
Service & support
Service Management (Service Management Basic)
ITSM and service desk capabilities for teams and customers:
- Custom workflows and visual status flows
- Customer-facing service desk portal
- Team management, roles, and permissions
- Customisable service catalog tree
- Custom dashboards and reports
- Extensively customisable form designer
- Approval groups for multi-step approvals
- Customisable email notification templates
- Incident management (and link to risks if ISMS Pro is licensed)
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Knowledge Base (Service Management Pro)
Enhance the desk with a full knowledge programme:
- Customisable category tree for organising content
- Create and maintain knowledge articles
- Rich article editor with versioning and publishing
- Published help center for end users (readers do not need a licence)
- Works with the customer service desk and service catalog
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ISMS Pro workspace
ISMS Pro (governance bundle)
The ISMS workspace brings registers,auditing, and assurance tools together:
- Objectives register for information security objectives
- Interested parties register
- Management meeting tracker (scheduling, agendas, and attendance)
- Statement of applicability (SoA)
- Document library, asset register, supplier directory, risk, and auditing (below)
View ISMS Pro pricing →
Risk Management
Risk and improvement tracking (included in ISMS Pro):
- Risk registers with heatmaps and treatment workflows
- Control library and linkage to risks
- Non-conformity (NC) tracker
- Opportunities for Improvement (OFI) tracker
- Custom reports
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Asset management
Asset management tools (included in ISMS Pro):
- Asset register for information assets
- Asset types, classifications, criticality, and statuses
- Link assets to risks
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Auditing
Internal audit programme tools (included in ISMS Pro):
- Audit schedule and calendar of upcoming and overdue audits
- Question catalog and audit planner for generating audits
- ISO 27001/27002 question bank (384 questions)
- Findings linked to NCs, risks, and OFIs
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Document library
Controlled documents for policies and ISMS records (included in ISMS Pro):
- Track version history and publish workflow
- Configurable document types, statuses, and custom attributes
- Review calendar with created, overdue, and upcoming reviews
- Policy wizard with 17 templates with Basic, Standard, or Full maturity depth
- In browser rich text editor for policy authoring
- PDF and Word export for offline editing/storage
- Document register with 252 MB storage for large libraries (big enough for thousands of typical office documents)
- Storage insight across your tenant
Learn more →
Supplier directory
Third-party and supplier assurance (included in ISMS Pro):
- Vendor directory with key contacts
- Record suppliers with tiers and statuses
- Track NDAs, agreements, and other core documents
- Store notes about service reviews and other supplier interactions
- Schedule service reviews with due dates, owners, and performance scoring
- View dashboards for overdue and due soon reviews
Learn more →