Modular Licensing
Start with Service Management for the ITSM service desk, upgrade to Pro for the knowledge base, or license ISMS Pro for the GRC workspace—see bundle pricing.
GRC and ITSM modules you can license
Start with IT service management for the service desk, add a knowledge base, or license the GRC workspace for risk, audit, policy, and supplier management. Bundle details are on pricing.
Service & support
Service Management (Service Management Basic)
IT service management and service desk software for teams and customers:
- Custom workflows and visual status flows
- Customer-facing service desk portal
- Team management, roles, and permissions
- Customisable service catalog tree
- Custom dashboards and reports
- Extensively customisable form designer
- Approval groups for multi-step approvals
- Customisable email notification templates
- Incident management (and link to risks if ISMS Pro is licensed)
Learn more →
Knowledge Base (Service Management Pro)
Enhance the desk with a full knowledge programme:
- Customisable category tree for organising content
- Create and maintain knowledge articles
- Rich article editor with versioning and publishing
- Published help center for end users (readers do not need a licence)
- Works with the customer service desk and service catalog
Learn more →
ISMS Pro workspace
Governance & Assurance
Compliance management for the frameworks you run, in the ISMS Pro GRC workspace:
- ISO 27001, ISO 27701, ISO 42001, SOC 1, and SOC 2
- Implemented controls — load examples or add your own
- Trust Centre, governance registers, control calendars, and tests
- One compliance view across the frameworks you enable
Learn more →
ISMS Pro (governance bundle)
The ISMS workspace brings registers, auditing, and assurance tools together:
- Communications — plan and evidence internal and external communications
- Context of the Organisation — internal and external issues that shape your ISMS
- Legal, regulatory & contractual requirements register
- Objectives and interested parties registers
- Metrics register and management meeting tracker
- Statement of applicability (SoA), plus document library, assets, suppliers, risk, and auditing (below)
View ISMS Pro pricing →
Risk Management
Risk and improvement tracking (included in ISMS Pro):
- Risk registers with heatmaps and treatment workflows
- Control Library and linkage to risks
- Non-conformity (NC) tracker
- Opportunities for Improvement (OFI) tracker
- Custom reports
Learn more →
Asset Management
ISMS asset register tools (included with Risk Management / ISMS Pro):
- Asset register for information assets
- Asset types, classifications, criticality, and statuses
- Owners, locations, and overview metrics
- Configurable dictionaries for consistent inventory
Learn more →
Incident Management
Security incident register tools (included with Risk Management / ISMS Pro):
- Incident register with owners and major flags
- Impact, urgency, priority matrix, and statuses
- Overview metrics for open and closed incidents
- Optional Service Desk report-incident enablement
Learn more →
Auditing
Internal audit programme tools (included in ISMS Pro):
- Audit schedule and calendar of upcoming and overdue audits
- Question catalog and audit planner for generating audits
- ISO 27001/27002 question bank (384 questions)
- Findings linked to NCs, risks, and OFIs
Learn more →
Document Management
Controlled documents for policies and ISMS records (included in ISMS Pro):
- Track version history and publish workflow
- Configurable document types, statuses, and custom attributes
- Review calendar with created, overdue, and upcoming reviews
- Policy wizard with 17 templates with Basic, Standard, or Full maturity depth
- In browser rich text editor for policy authoring
- PDF and Word export for offline editing/storage
- Document Register with 252 MB storage for large libraries (big enough for thousands of typical office documents)
- Storage insight across your tenant
Learn more →
Supplier Management
Third-party and supplier assurance (included in ISMS Pro):
- Vendor directory with key contacts
- Record suppliers with tiers and statuses
- Track NDAs, agreements, and other core documents
- Store notes about service reviews and other supplier interactions
- Schedule service reviews with due dates, owners, and performance scoring
- View dashboards for overdue and due soon reviews
Learn more →