Teams answer who works together. They are not roles. A role says what a person may do. A team says which group they belong to.
Where each list is used
Putting someone on an organisation team does not by itself give them a service desk queue. Putting them on a service desk team does not replace the role that lets them open the module.
- Settings, Teams. The organisation list at
/app/settings/team-management/teams. These teams are assigned to users. A team can be active or disabled. - Service Management, Teams. Queues for people who hold a service desk licence. Membership decides My team dashboards and Team manager.
When you need to change it
Managing teams covers the Settings list. Service desk teams are described with service desk users and teams.