These articles are not ISMSVision product help, and they are not Trust Centre advice. They are the articles a customer writes for their own service desk: how their organisation wants a request handled, and the answers their users should find first.
Who they are for
A draft stays in the library. How service desk articles help describes the product.
- Agents. Published articles in the service desk help centre.
- Portal customers. Only when a published article is also marked to show in the customer portal.