Trust Centre articles are advice you write for people using your centre. They are not service desk articles, and they are not the ISMSVision product guides on this blog.
Create the article
Go to Knowledge base, then the Trust Centre articles library, at /app/knowledgebase/trust-centre/articles. Create the article, choose a category, and publish it. Drafts stay off the centre.
These articles are read-only advice. They do not use ticket workflows or a status flow. Visitors read them; they do not progress them.
Categories
The Trust Centre has its own category tree at /app/knowledgebase/trust-centre/tree. Categories you add there are the ones offered when you create a Trust Centre article. They do not change the service desk tree or this public blog.
Where visitors see them
Published articles are listed on the Trust Centre Articles tab inside the product, and on the public centre for visitors. From that tab you can jump back to manage articles or the category tree.