Open Incident Management, then Register. The route is /app/incident-management/register.
What you record
The register also keeps who reported the incident and when. Search and sort by title, status, priority, impact, urgency, owner, reported date, or last update.
- Title and description. The short summary, and what happened, including scope and any immediate action already taken.
- Service affected. The system, service, or process that was hit.
- Owner. The person or role coordinating the response.
- Impact and urgency. How wide the effect is, and how quickly a response is needed. Together they suggest a priority. You can override that priority.
- Status. Where the incident is in its life, for example reported, investigating, or closed.
- Major incident. Mark this when it needs a higher response than a standard incident.
- Resolution notes. How it was closed, including a short cause and the follow-up.