Products, policies, and interfaces change—your Knowledge Base should change with them. Updating an article refreshes what authors maintain and what the help desk displays to end users.
Open the article for edit
From Knowledge Base management, locate the article by search or by browsing the category tree. Open the edit flow so you are working against the current record—not a duplicate.
What you can change
- Title and summary when naming no longer matches how people search.
- Template-driven fields if the underlying template still applies; if the structure changed materially, coordinate with template updates (see the templates article).
- Body content in the article editor—fix steps, screenshots, and warnings.
- Attachments or embedded files replaced via the same upload patterns used at create time.
- Category placement when the article fits better under a different section after reorganisation.
Publish the revision
Save and publish so the help desk reflects the latest version. If your process uses review, route the change accordingly before exposing it to customers.