Open Service Management. The dashboards you see depend on your role and on the teams you belong to.
The views
Each dashboard is under /app/service-management/ followed by the dashboard. Assigning a ticket to a person keeps the team on the ticket so the team queue and the manager figures stay aligned.
- My assigned tickets. Tickets assigned to you. This view is available to someone who can open the module.
- All tickets. Every ticket. It is offered when the role can view all tickets.
- My team dashboards. Tickets for the service desk teams you belong to. It appears when you are on at least one team.
- Team manager. Statistics and performance for those teams. It uses the same team membership.